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Most Common Questions
The item I want is sold out. Are you getting any more in?
Can I change my order?
Where is my order?
How do I return an item(s) to you?
I have returned an item(s) to you- where is my refund?

Most Common Questions

The item I want is sold out. Are you getting any more in?
We usually have a single piece of a particular product in a particular design. That is because of the unique nature of our products i.e they are all handmade. A product that has been sold out is usually not available immediately. However, we would request you to send us an e-mail mentioning the Code and we will let you know a tentative date when that particular product might be available.

Can I change my order?
You need to immediately notify us of the change if you would like to change your order. As a security measure, normally we send an e-mail after you place your order to confirm whether it is you who has placed the order. And once we receive your confirmation, we ship the order. Once the order is dispatched and leaves our warehouse, it is impossible to change the order.

Where is my order?
Once we ship your order through our carrier, you will receive a mail in your inbox with your air bill tracking number. You can track the journey of your order using that tracking number through the carrier’s website.

How do I return an item (s) to you?
We have a liberal no questions asked return policy. Merchandize can be returned to the nearest ShalinCraft representative within 30 days of receiving the order. We also make it extremely easy to send your returns. You do not need to send them all the way to India. You can ship the returns to our country representative nearest to you. As soon as the returns reach our representatives, and we are informed, we make refund within 48 hours. We do not ask you the reasons for return. Click here for our Return Addresses

I have returned an item (s) to you- where is my refund?
Please click here for a detailed explanation of our returns/refunds policy.

Do you have a printed catalog?
Due to the unique nature of our products we do not maintain a printed catalog. We regularly update the website as fresh products and designs arrive in our stocks from the artisans. Of course, we do have a catalog for bulk buyers which is available on request.

Do you have a shop?
We have no physical shops/branches anywhere in the world except India. We stock our entire inventory in our warehouse with us. Inspecting our stocks in possible but we would request you to inform us of your proposed visit at least 2-3 days in advance.

Can I contact you by phone?
We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call centre, and we have built this lower cost into our prices passing the savings on to you. However, if you fell you need to contact us by phone, you can reach us by phone at anytime in the following numbers:
91-124-5011102
91-124-5011103
US no. 1-213-233-1611
Fax: 91-124-5054934

Do you do wholesale?
Yes, you can purchase wholesale from us. We have a separate website solely dedicated for our wholesale business. To access this website, you have register with us. You can fill the form to access this password-protected site. We will send you your login id and password once we receive your filled up form and subsequently you can access the site and view products and prices.

Corporate Enquiries?

For corporate enquiries, please contact us at shalini@shalincraft-india.com
For affiliation and tie-ups, please contact us at affiliate@shalincraft-india.com
For general marketing enquiries, please contact us at sales@shalincraft-india.com
 

When will I be charged?
When you reach the final billing page and press 'Pay Now', our online payment gateway, CCAvenue, we will immediately contact your bank/card issuer for authorization to take payment from your account. Once payment is authorized, you will receive an e-mail within a few minutes confirming your order, and payment will be debited from your account shortly afterwards.
If the payment is not authorized by the bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why.

I am having problems with your site

I am having trouble adding more than one item in my basket
Due to the unique nature of our products; most of our products are available in a single unit only. We might have similar items in stock but never identical pieces. Of course, there are certain items where we have multiple pieces available in our inventory. Accordingly, when you place an order for those items you will be able to add more than one item to your basket.

I am told that my card has expired, even though the expiry date is in the future.
This occurs when the date set on your own PC is wrong. Please check that the date set in your PC is correct (double click on the time at the bottom right of your screen) and then try placing your order again.

When I place my order, a blank screen comes us showing ‘Code not found’
This problem occurs when the product has been sold and the image has not been replaced by us on the website. This is a very rare problem. If you ever encounter this problem immediately write back to us with the details. We will let you all details regarding its availability and offer you a certain percentage as discount the next time you place an order.

I’m getting lots of pop-up ads when viewing your site
ShalinCraft does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known as spy ware and we recommend removing it by using a anti- spy ware tools which are freely available online.

Order Tracking

How can I track my order?
Once your order is shipped after we receive your confirmation, you will receive an e-mail with your air bill tracking number/code. You can track the transit of your order using that tracking number through the carriers/shippers website till it reaches you.

Which courier company do you use?
We ship our retail orders all over the globe through UPS and DHL. In some cases, where our wholesale buyers have existing account with some other company, we ship through them.

Your courier's website says Air bill No. xxxxxxxxxxxxx Does Not Exist'
If you are presented with the message it probably means that the courier's system has not yet been updated. We would urge you to wait for some time and try again. Most of the times, the shipment information is immediately updated on the courier’s website.

Question about a Product

Will you be getting any more of product (code xyz...)?
You can place orders for multiple pieces of the same product if they are available in our inventory at that point of time and clearly mentioned on our website. Due to the nature of our products, it is very difficult to procure multiple pieces of the same item. In most cases, we have only one item in a particular design. If there is more than one available, you have the option of adding multiple pieces in your shopping basket. Since all our products are handmade, you might find two very similar products but not identical ones.

I need more information about the product?
Please write to us with the Code (s) and we will get back to you with detailed information of the product within 36 hours. The response time might be a little longer if you send us the request on a Saturday. You can write to us at sales@shalincraft-india.com with all your queries.

I saw this item in an advert but cannot find it on your site
This happens when the product is already sold and has been replaced by another product on the website. It can also happen when the product is temporarily out of stock or has been discontinued. Very often we try to procure in-demand items and take repeat orders from our customers. We would advise you to keep checking the site to see if your desired item becomes available again. You can also write to us with a brief description of the product you are looking for and we will contact you once it is available in our inventory once again.

I saw this product on a celebrity, can you get it for me
That will depend on the nature and availability of the product. Usually, we do not do ‘custom requests’, but whether your requirement can be fulfilled or not will depend on the type of product and its immediate availability. We would request you to let us know all relevant details of the product. Once we receive your query, we will get back to you with all details regarding their availability.

Can you tell me where else I can buy this product?
Please be advised that cannot tell you where else our products can be purchased. As a general rule, the best option for you in that case would be to search the internet for similar products.

Question about Delivery charges and destinations

How much do I have to pay shipping charges?
On some very special occasions, such as the Christmas and the festive season, we make all shipments free for a limited period. This year too, has been no exception, and all orders received during the festive season will be shipped free. There are no hidden charges. Shipping charges have not been added to product prices under 'free shipping'. We do not add shipping costs to the price of the product. For more information on shipping, click here.

How long does it take for my order to arrive?
We have one of the fastest delivery times. We ship through UPS all over the world. Normal transit time is 3 to 6 days from the date you place your order except for items that need to be customized. In case you are placing an order for a custom sari, lehenga choli or a custom salwar kurta, delivery period will be more.

Do you deliver to my country?
We deliver almost everywhere in the world. If you want to know if we deliver to your country or not, send us an e-mail mentioning your country.

Do I have to pay customs/import duties?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the customer. We have no control over these charges and cannot predict what they may be since they keep on changing from time to time and vary widely from country to country. But in most cases, there are no customs/import duties levied on ShalinCraft shipments. But at the same time we have found that about 1% to 1½% of our shipments do attract customs duties. We are probably the only company where there is a provision to refund customs duties. You can have a look at our customs duties refund policy here. We do not refund customs duties in case of wholesale purchases.

Can you leave the delivery at an agreed hiding place?
No, Delivery can only be made to the address supplied when placing the order and requires a signature on receipt. We would seriously dissuade you to request for delivery at a pre-determined place since that might involve delivery problems later on.

Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods. We would also request you to keep track of the movement of your order(s) with your tracking number (once your order is dispatched from our warehouse) till they reach the destination address. This prevents any confusion later on. We would also request you to send us a confirmatory e-mail once you receive your order.

Do you deliver to PO Box addresses and military addresses?
We would request to not to mention your shipping address as a PO Box address or any military address. Our shippers (UPS) have faced a lot of problems specifically delivering to these two types of address. If possible, do send us a non- PO Box/non-military shipping address. We would also request you, if possible, not to send us a business shipping address. Our experience suggests that residential addresses have a lower chance of attracting customs/import charges.